Everything You Need to Know Before You Arrive
We want your experience at Ascent to feel smooth, welcoming, and stress-free. Here are some of our most common questions:
Getting Started
Do I need experience to take a class?
Not at all. Our classes are designed for all levels, and we offer a Foundations class specifically for beginners. Our instructors will guide you every step of the way.
What should I bring to class?
- Grip socks (required, available for purchase at Ascent)
- Water
- Comfortable workout clothing
- A smile
What should I expect in my first class?
Expect a welcoming, supportive environment where you’ll be guided through the reformer and each movement. You’ll be challenged—but never overwhelmed.
What should I bring to class?
- Grip socks (required, available for purchase at Ascent)
- Water
- Comfortable workout clothing
- A smile
Booking & Class Availability
How many people are in each class?
Each class is limited to 12 clients (one per reformer) to ensure a personalized, high-quality experience.
How do I book a class?
Classes can be reserved through our app or website.
What if a class is full?
You can join the waitlist.
If a spot opens:
- You will be automatically added to the class
- You will receive a text/email notification that you have been added to the class
Important: If you are added from the waitlist, you are responsible for managing your booking.
What if I get added from the waitlist and can’t attend?
You must remove yourself before the 24-hour cancellation window to avoid late fees.
Cancellation & Attendance Policies
What is your cancellation policy?
Classes must be canceled at least 24 hours in advance.
- Late cancellations (within 24 hours): $20 fee
What happens if I don’t show up?
If you miss a class without canceling:
- $25 no-show fee
- Class will be deducted (if using a package or membership)
What if I arrive late?
Clients arriving more than 5 minutes after class start time may not be admitted.
This will be treated as a late cancel or no-show, and applicable fees will apply.
Memberships & Packages
Are memberships or packages refundable?
All purchases are non-refundable and non-transferable.
Do classes expire?
Yes. All memberships and class packages must be used within their designated timeframes.
Studio Experience
What is your studio environment like?
We’ve created a space that is:
- Welcoming
- Supportive
- Non-judgmental
At Ascent, you’ll never feel like just a number. Our goal is for you to feel comfortable, encouraged, and part of a community every time you walk in.
What is your studio etiquette?
To keep the experience positive for everyone:
- Grip socks are required
- Please arrive 5–10 minutes early
- Phones should be silenced during class
How often should I take classes?
You can take as many or as few classes as you want. We have several different memberships available, to fit your needs.
For best results, we recommend:
- 2–3 classes per week
Consistency is key to building strength and seeing results.
Is reformer Pilates low impact?
Yes. Reformer Pilates is a low-impact, joint-friendly workout that builds strength, improves mobility, and supports long-term wellness.